CommunicationsPII
Emails
Inbound and outbound email messages from business inboxes, including threads, attachments, and metadata.
inboxcommunicationcustomer-facing
What it contains
Sender/recipient addresses, subject lines, body text, timestamps, labels/folders, and file attachments.
Common examples
- Customer inquiry threads
- Vendor invoices attached to messages
- Internal team updates
What AI can do with this data
- Summarize unread threads and flag urgent items
- Draft replies in your business tone
- Extract action items and due dates
- Classify messages by intent (quote, complaint, booking)
Related APIs
Related use cases
Access method
OAuth via Gmail API or Microsoft Graph with read/send scopes
Privacy level
PII
Contains personally identifiable information. Requires consent, retention policies, and secure handling in AI prompts.